Refund policy
Effective Date: June 2026
At Silvr Lining, customer satisfaction is important to us. Every jewellery piece is carefully inspected before dispatch to ensure quality and authenticity. However, if you receive a damaged, defective, or incorrect product, we will do our best to resolve the issue promptly.
Eligibility for Returns & Exchanges
Return or exchange requests may only be considered under the following circumstances:
- Incorrect product delivered
- Product received in damaged condition
- Verified manufacturing defect
All claims must be reported within 24 hours of delivery.
To process a return or exchange request, customers must provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- A continuous and unedited unboxing video
Silvr Lining reserves the right to inspect and verify all claims before approving any return, replacement, exchange, or refund.
Non-Returnable Items
The following products are not eligible for return or exchange unless a verified manufacturing defect exists:
- Earrings
- Nose Pins
- Bracelets
- Chains
- Neckpieces
- Customized Jewellery
- Personalized Products
- Gift Cards
- Clearance or Final Sale Items
Refunds
Approved refunds will be processed to the original payment method used during purchase.
Refund timelines may vary depending on banks, payment providers, and financial institutions.
Shipping charges are non-refundable unless otherwise determined by Silvr Lining.
Order Cancellation
Orders may only be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted.
For any assistance regarding returns, exchanges, or refunds, please contact us at:
Email: silvrlining925@gmail.com